I wrote a post on 4Sysops.com on the new Remote Help feature in Intune/MEM. A great and long awaited feature as we today need to buy a separate product or use Quick Assist which is built in and free but has many limitations (and should be removed from all corporate managed devices).
In Configuration Manager Technical Preview 2112 Technical Preview, we also learned that the feature in MEMCM to remotely control computers through the Cloud Management Gateway, which has been in Technical Preview for a couple of years, will never be released and removed from Technical Preview, which is sad.
But when you think about it, it makes sense two products to support and maintain that solves the same thing..
Remote help is in preview. We know there will be an additional cost for it, but we don’t know yet whether it will be an add-on license or how it will be licensed. However, there will be a cost for it when it becomes generally available. Compared to Quick Assist, remote help requires you to use an organizational account, which is extremely important!
Be sure to check out the full post over at 4Sysops.com on how Remote Help in MEM can be used to support your end users!