Menu
CCMEXEC.COM – Enterprise Mobility
  • Home
  • General
  • Configuration Manager
  • Windows 10
  • Intune
  • GitHub
  • Windows 11
  • About the author
CCMEXEC.COM – Enterprise Mobility

Remote help for Intune/MEM

Posted on January 31, 2022January 31, 2022 by Jörgen Nilsson

I wrote a post on 4Sysops.com on the new Remote Help feature in Intune/MEM. A great and long awaited feature as we today need to buy a separate product or use Quick Assist which is built in and free but has many limitations (and should be removed from all corporate managed devices).
In Configuration Manager Technical Preview 2112 Technical Preview, we also learned that the feature in MEMCM to remotely control computers through the Cloud Management Gateway, which has been in Technical Preview for a couple of years, will never be released and removed from Technical Preview, which is sad.

But when you think about it, it makes sense two products to support and maintain that solves the same thing..
Remote help is in preview. We know there will be an additional cost for it, but we don’t know yet whether it will be an add-on license or how it will be licensed. However, there will be a cost for it when it becomes generally available. Compared to Quick Assist, remote help requires you to use an organizational account, which is extremely important!

Be sure to check out the full post over at 4Sysops.com on how Remote Help in MEM can be used to support your end users!

https://4sysops.com/archives/remote-help-for-intune-and-microsoft-endpoint-manager/

  • Intune
  • Mem
  • Microsoft Endpoint Manager
  • Remote Help
  • Leave a Reply Cancel reply

    Your email address will not be published. Required fields are marked *

    This site uses Akismet to reduce spam. Learn how your comment data is processed.

    My name is Jörgen Nilsson and I work as a Senior Consultant at Onevinn in Malmö, Sweden. This is my blog where I will share tips and stuff for my own and everyone elses use on Enterprise Mobility and Windows related topics.
    All code is provided "AS-IS" with no warranties.

    Tweets by ccmexec

    Recent Posts

    • Configuring MS Edge Security Baseline v107 using Settings Catalog
    • Configuring Desktop App Installer using CSP and script?!
    • Customizing Taskbar and Start in Windows 11 22h2 with PowerShell
    • MMUGSE – physical event 2022-10-19 @Microsoft Reactor Stockholm.
    • Switch to Private Firewall profile on AAD joined when connected to specific network.

    ©2023 CCMEXEC.COM – Enterprise Mobility | WordPress Theme by Superb Themes
    This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Reject Read More
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Non-necessary
    Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
    SAVE & ACCEPT