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CCMEXEC.COM – Enterprise Mobility

Changing startup to Automatic on the SCCM Remote Control Service

Posted on March 16, 2015March 17, 2015 by Jörgen Nilsson

One thing that many of my customers both Servicedesk staff, Support staff and administrators complain about with Configuration Manager 2012 Remote Tools is that the client service is set to Automatic (Delayed Start) when installed per default.
SCCMRemoteStartup3

When remote controlling a user’s machine and a reboot is necessary, the service doesn’t start immediately and it feels like it takes forever for them to able to remote control the computer again.

Changing the startup to Automatic instead of Automatic (Delayed Start) can be done using a Group Policy and a Group Policy Preference setting. Under Services add the SCCM Remote Control Service and change the startup to “Automatic”

SCCMRemoteStartup1

SCCMRemoteStartup2

When the Group policy preference is applied, the service startup is changed. Have run it as Automatic for more than a year now, works great.

SCCMRemoteStartup4

Next question would be:
“Doesn’t the sccm client remediation task that runs on the clients change it back to “Automatic (Delayed Start)?”
No it doesn’t, actually it will however change it back to “Automatic” if you set it to “Automatic” before setting it to “Disabled” and then run the CCMEval task, so it will work just fine.

Next Question: “Is it supported?”
I guess that could be debated 😉

1 thought on “Changing startup to Automatic on the SCCM Remote Control Service”

  1. Pingback: SCCM 2012 – Service de contrôle à distance. |

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My name is Jörgen Nilsson and I work as a Senior Consultant at Onevinn in Malmö, Sweden. This is my blog where I will share tips and stuff for my own and everyone elses use on Enterprise Mobility and Windows related topics.
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