In some scenarios you may want for instance servicedesk or helpdesk personnel run the Configuration Manager 2012 Remote Control without having to install the Admin Console and grant them permissions to use the Admin Console when they really only need to run Remote Control.
Here is how to do it, the following files are needed.
From the directory where the AdminConsole is installed, example: E:\Program Files\Microsoft Configuration Manager\AdminConsole\bin\i386, copy the following files:
In the directory 0000409 you need one file as well.
Copy the whole directory with these files present to the computer you want to run Remote Control from so you have a folder structure like this:
And then simply launch the CmRcViewer.exe and you are good to go:
Important information, if you want the standalone Remote Viewer to report back to the SCCM Site Server which client is remote controlled and by who, you can add the registry value below on the client as well. Thanks to Luis Baños for the comment.
For 32 bits
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ConfigMgr10\AdminUI\Connection]
“Server”=”Site Server Name”
For 64 bits
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\ConfigMgr10\AdminUI\Connection]
“Server”=”Site Server Name”
– Specifies the name of the site
Hi J,
Thank you.Is there way to audit / report the sessions of stanalone remote tool users?
Hi,
No there is not, and that is why it is not supported to run it without the console installed. The sessions are logged on the client that you remote control in the Event Viewer.
/Jörgen
Hi J,
Thank you. I did see the log about remote session is getting into CMRcService.log of the client which has been taken remotly.
I would get ur advise to send this log back to console from the client?
TIA
Awesome! Just wanted to say thanks 🙂
Hi,
to audit can run CmRcViewer.exe or create the following registry entry:
For 32 bits
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ConfigMgr10\AdminUI\Connection]
“Server”=”Site Server Name”
For 64 bits
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\ConfigMgr10\AdminUI\Connection]
“Server”=”Site Server Name”
– Specifies the name of the site server to which you want to send status messages that are related to the remote control session
Agur
Thanks.. Its working Fine..
Thanks a lot for sharing this information. Is there a way to do the same with Remote Assistance?
Hi I’m getting the following messages;
– the system is turned off (Computer is on)
– the system cannot be reached on the network (Reachable with ping)
– the windows firewall is not configured to allow remote control (whos firewall needs to be configured?)
– the remote control feature is disabled (Where and how to enable it remotely either using psexec or remote powershell
Ive tried win7 ultimate, windows server 2008 r2. Getting same error.
Need help.
Julius
Just wondering if Microsoft “fixed” this? I have copied the files and folder structure as described, but the versions listed in this thread are older than the files I am working with, and this setup is NOT working. “The application was unable to start correctly (0xc000007b). Click OK to close the application.” is the message received regardless of the credentials used.
Any changes to this procedure?
Thank you
Hi,
Just verified that it still works and updated the post with a screenshot of how the directory structure should look like as well.
Regards,
Jörgen
Hi, after re-imaging my corporate laptop, every time I dis-connect from a corporate workstation after a remote control session, and close down config manager, I get a dialog box saying “ConfigMgr Remote Control Viewer has stopped working. Windows can check online…..” Then when I expand view details, this is the outuput:
Problem signature:
Problem Event Name: BEX
Application Name: CmRcViewer.exe
Application Version: 5.0.7711.0
Application Timestamp: 4f42f979
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 656c6961
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Do you have any idea why this is happening?
Thanks
Thanks for this article, works like a charm 🙂
how I can disable Copy and paste files and folders between host and viewer machine?
thanks
Hi, this procedure works with SCCM 2007 R2?
Hi,
For SCCM 2007 you need to copy some other files, but yes it works to run the remote control standalone as well http://social.technet.microsoft.com/Forums/systemcenter/en-US/230ba80d-0e56-44f5-aa74-78dd412c1e22/sccm-remote-tool-all-my-helpdesk-team-to-access?forum=configmgrgeneral
/jörgen
Works perfectly – the correct location for above files are as follows:
C:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\bin\i386
We just made an AppV5 package from this and it works perfectly!
Can this be run in stealth mode? we often monitor reps, I was told a few years back that SCCM was going to be able to do this.
Hi,
Yes you can turn of all notifications and approvals in the clients settings/remote control section and then deploy that client setting to a device collection.
/Jörgen
This works for me, but a little to well. I wanted to set viewers for different groups, but even without setting the viewers you can remote control the computers. Any idea?
Thanks,
Mike
Written by Pedro about 3 months ago.
We just made an AppV5 package from this and it works perfectly!
Pedro – Can you share the document or how you created App-v5 package for above?
Can we control remote access of client machine for troubleshooting purpose via SCCM 2012 remote control viewer, if yes then do we have any kind of setting that needs to be done on console system.
works well.
Thanks
Hi
I have copied the required files onto my computer, I am able to run the Remote Control tool but it always terminates with an error when I tried to close it after use.
I applied the registry settings onto the computer which I ran the remote control , use the remote control tool to remote into one of our test machines with SCCM client installed.
But I am unable to get an audit information from the session on the Primary Site server which is ABC.domain.com
I am using a Windows 8.1 computer.
For 32 bits
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ConfigMgr10\AdminUI\Connection]
“Server”=”ABC.domain.com”
For 64 bits
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\ConfigMgr10\AdminUI\Connection]
“Server”=”ABC.domain.com”
I checked the All Status message on the ABC.com SCCM Primary Site server, there is no site messages. I have checked the builtin- reports for Status Messages – Audit > Remote Control – All remote control information, the session is not listed. I have refreshed the action policies on computer.
Please let me know if I missed out any steps. Thank you.
Best Regards
I have a question, customers now have a help desk in an external network that connect via a link which is doing NAT server to SCCM 2012 clients succeed in implementing SCCM 2012 console without problems but when trying to connect to internal customers with remote is not working, the link between the external network firewall and the internal network are open all ports, how can I solve that external clients take control of internal customers.
Greetings.
Works Perfect Thanks a Lot, Only one Question, its working for me and users who are domain admins, but helpdesk group it doesn’t work, do you know another kind of permissions or rigths? Inside the sccm permissions are allowed including ClientConfiguration, do you have an idea? Thanks a lot!
Thanks, working fine
Is there away to store the session logs on the SCCM server?
HEY!
Can anyone link me the installation ?
I can’t find it over the net.
Hi,
You need to copy the files from your Configuration manager server.
/Jörgen
it appears to work for anyone who has admin access on the computer to be controlled but only provides auditing for those who also have been added to the remote tool operator role.
thanks
To allow non-admin users to remote control (IT staff or support staff for example) you need to get them in the “Config Manager Remote Control Users” group, this can be done via GP so it’s deployed to all computers. We made a logon history program where you can just right-click the machine and start a remote session (using “CmRcViewer.exe ComputerName” as command). Same method can be used to make shortcuts to specific PCs.